We have created a page dedicated to information about returns. Go to returns for more detail.
Help center
How can we help?
Send us your love, feedback, or let us help resolve any issues you may have. We're here to answer any questions. We can help with: products, orders, shipping, and more.
Active chat ours vary. You can also leave a message and we will get back to you.
Order status
Need to see the status of your order? All we need is some basic info to get started.
Easy returns
If you don't love your new Wildcubz gear, we've got options for returns and refunds.
Got questions? Here are answers to some common topics:
How do you handle returns and exchanges?
Do you sell in physical stores?
Wildcubz is currently sold exclusively online. We do offer wholesale ordering, so be sure to tell your favorite local store about us and we might show up in your area!
What is your product guarantee?
We’re sure you’ll love it, but if you're not satisfied with your purchase, let us know. We want to make it right. We will work towards a satisfactory solution. You can submit a return within 30 days of fulfillment (date shipped). See more about returns.
How can I get wildcubz coupons or promotion codes?
We sometimes run special sales, so be sure to subscribe to our email to be alerted. You’ll also get a special promotion code for your first order.
Can you tell me more about the brand?
Wildcubz is a family owned, American company based in California. To learn more about us, see our story.
What are your shipping options?
We offer free standard shipping on qualifying orders, and ship to the contiguous United States, Alaska, and Hawaii. Expedited orders (where available) arrive within 3 business days or less once shipped. Learn more about orders & shipping.
How do I troubleshoot an order?
You can easily track your order, or if you are having issues with an order you can contact us with the form below or message us via online chat.
What payment methods can I use?
We work with the most trusted online payment providers which accept all major credit cards, including Visa, Mastercard, Amex, and Discover. We also accept PayPal, Apple Pay, Google Pay and Wildcubz eGift cards as payment methods. Learn more about orders & shipping.
How safe are your products?
While our products are not toys, they are still designed with safety as a top priority for your little ones, and they go through mechanical and chemical testing to meet that expectation.
How are you addressing sustainability?
All of our products are reusable and meant to last. We keep our product packaging to a minimum to reduce single-use, throw away materials. And we are actively pursuing material innovations in product and packaging to reduce our environmental impact.
Email us
Send us a note using the form below, and we'll get back to you with a response in 1-2 business days.
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